Mundo Corp Frequently Asked Questions

[+] [−]  How do I determine the model number for my Gateway laptop?

The model number for your Gateway laptop can be found on the Gateway sticker located on the bottom of your laptop.

[+] [−]  What if the part I need is not listed on your website?

We update our website with new parts as soon as they arrive at our warehouse. If the part is not listed on our website then it something we currently do not carry. With new shipments of parts arriving daily please check back on our website frequently to see if we have received the part you need.

[+] [−]  The part I need is listed on the parts page for my model but how do I order it?

On the parts page for your model, click on any of the products listed and you will be taken to a page with more details and the ability to order.

[+] [−]  Can I replace the hard drive on my Gateway laptop myself?

The actual physical placement of the drive into your system is not difficult. We have instruction sheets available to walk you through installing the hard drive. Some people have difficulty installing the required operating system software though.

If you are comfortable with installing your operating system on a blank hard drive, then you may want to do this yourself.  We offer a repair service to assist if you are not comfortable with handling the replacement yourself. Please visit our Repair Service page for more information.

[+] [−]  The hard drive I purchased does not fit in my notebook. What am I doing wrong?

All of the hard drives we sell fit into all Gateway and Gateway Solo notebooks. Hard drives cannot be installed directly into a laptop. If you received instructions with your hard drive, please refer to them. If you did not receive instructions or have misplaced them, then please go to our instruction sheet page.

What you may believe is your hard drive is most likely a hard drive mounted into what is called a "sled" or "caddy". Most sleds are made up of two pieces: the metal bracket and the pin connector. You will need to remove the hard drive from its sled, detach the pin connector from the end and install your new drive into both.

If you do not have a sled, you will need to order one prior to installing your new hard drive.

[+] [−]  The sled connector doesn't seem to fit my hard drive. Is it supposed to have extra pins?

Yes. The connectors have 43 pins lined up together and another 4 off to the side. Line up the 43 pins with your hard drive. The 4 pins off to the side will not be connected to your hard drive.

[+] [−]  Do you offer instructions on how to install the parts I purchased?

We do offer model specific instructions for installing several parts. Please visit our Installation Instructions page for a complete list.

[+] [−]  My laptop needs to be repaired and I can't do it myself. Do you have a repair service?

Yes. Our Technicians are very experienced with the Gateway line as that is the main product line we support!

Our standard turn-around time is 2 business days; some systems will ship back the next business day.

Call our Customer Care Representatives at 865-940-5040 If you prefer, please click here to read information about our repair service and to complete our Repair Authorization Request form.

[+] [−]  My system is several years old. Is it worth repairing?

Only you can answer that question after doing a little research. Call us at 865-940-5040 to discuss estimates on repairing your laptop. Weigh that cost against the price to purchase a new laptop and then decide if your system is worth repairing or if a new laptop is your best choice.

[+] [−]  Are all of the products on your website considered brand new?

Unless otherwise specified, we classify all of our products as "refurbished" although some may actually be new. Gateway sells us their surplus inventory. Since Gateway does not tell us the exact status of the products they sell to us, i.e. "overstocks", "serviceably used", "pulls" or "new", we cannot tell you for sure what the status is.

You may see some scratches on the outside cases of your product, some small dents or other cosmetic imperfections. We assure you that this does not affect the working integrity of the product.

All parts are thoroughly tested before leaving our premises. Our Products carry a 30-day repair or replace warranty for defective items only, unless otherwise specified. The warranty period starts the day of shipment. Please read our Warranty Return Policies and Procedures for full details.

[+] [−]  I need to return the product I bought. Do I just send it back to you?

No! We have a return policy that needs to be followed. Please call one of our Customer Care Representatives at 865-940-5040 or e-mail returns@mundocorp.com to obtain information about our return policy and procedures.

Please have your invoice or order number available when contacting us so that we can retrieve your order information.

If you qualify, we will start the procedure for you and provide you will further information on how to return the product(s).

If you attempt to return the product without following our procedures, then the package will be refused by our warehouse.

[+] [−]  Do you offer any other shipping services besides UPS?

We offer USPS shipping service for orders shipping to a PO Box, APO address or Canada only.